Civil society organisations play a significant role:
- Promoting concepts of democracy, civil rights and good governance.
- Exercising oversight over performance of government agencies, including formal justice sector actors. This is part of a mutual oversight mechanism shared by civil society actors and justice sector institutions.
- Submitting recommendations and interventions with the aim to develop and enhance the justice sector as well as to remedy any infringements in conflict with the law and international principles of the rule of law, citizenship rights, and human rights.
- Maintaining civil freedoms by submitting initiatives designed to develop, improve and ensure a sustainable justice service delivery.